Terms of service

1. Introduction

Welcome to KitGardenix, operated by LOUISE'S KITCHEN GARDEN LIMITED (Company Number: 16456469), a company registered in the United Kingdom, with its registered office at WESTGATE CHAMBERS, 8A ELM PARK ROAD, PINNER, MIDDLESEX, UNITED KINGDOM, HA5 3LA.

These Terms of Service ("Terms") govern your access to and use of www.kitgardenix.shop (the "Site") and any purchase you make through it. By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

2. Eligibility

By using this Site, you confirm that you are at least 18 years of age, or are accessing the Site under the supervision of a parent or legal guardian, and that you have the legal capacity to enter into a binding contract.

3. Products

We sell home and garden products, including kitchen appliances, garden equipment, and home cleaning products. We make reasonable efforts to display product colours, dimensions, and descriptions as accurately as possible; however, we do not guarantee that your device's display will accurately reflect the actual product.

We reserve the right to limit the quantities of any product, to discontinue any product at any time, and to correct any errors, inaccuracies, or omissions in product descriptions or pricing without prior notice.

4. Pricing and Payment

All prices are listed in British Pounds (GBP £) and include applicable UK taxes unless otherwise stated. We accept the following payment methods :

  • Visa
  • Mastercard
  • American Express
  • JCB
  • PayPal
  • Apple Pay
  • Google Pay

We reserve the right to change prices at any time without notice. Payment is required in full at the time of order.

5. Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity. If we cancel your order after payment has been taken, you will receive a full refund.

6. Shipping and Delivery

Shipping is available to destinations within our active markets, currently the United Kingdom. Please refer to our Shipping Policy for full details on handling times, delivery estimates, and shipping costs.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

8. Intellectual Property

All content on this Site, including text, graphics, logos, images, and software, is the property of LOUISE'S KITCHEN GARDEN LIMITED or its content suppliers and is protected by UK and international copyright and trademark laws. You may not reproduce, distribute, or create derivative works from any content on this Site without our prior written consent.

9. Acceptable Use

When using our Site, you agree not to:

  • Use the Site for any unlawful purpose
  • Attempt to gain unauthorised access to any part of the Site or its systems
  • Interfere with or disrupt the security or operation of the Site
  • Submit false or misleading information when placing an order
  • Use automated means (bots, scrapers) to access or extract data from the Site without permission

10. User Accounts

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Please notify us immediately at contact@kitgardenix.shop if you suspect unauthorised use of your account.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party sites, and inclusion of any link does not imply endorsement.

12. Limitation of Liability

To the fullest extent permitted by law, LOUISE'S KITCHEN GARDEN LIMITED shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or purchase of products, except where such liability cannot be excluded under UK law (for example, liability for death or personal injury caused by our negligence, or for fraud).

Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015.

13. Indemnification

You agree to indemnify and hold harmless LOUISE'S KITCHEN GARDEN LIMITED, its directors, and employees from any claims, damages, or expenses arising from your breach of these Terms or your misuse of the Site.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on this page with a revised "Last updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

16. Contact Us

If you have any questions about these Terms of Service, please contact us:

  • Email: contact@kitgardenix.shop
  • Phone: +44 20 7946 0958
  • Business Hours: Mon–Fri 9:00 AM – 10:00 PM, Sat 9:00 AM – 6:00 PM
  • Address: WESTGATE CHAMBERS, 8A ELM PARK ROAD, PINNER, MIDDLESEX, UNITED KINGDOM, HA5 3LA