At KitGardenix, we take the security of our website and our customers' data seriously. If you believe you have discovered a security vulnerability on www.kitgardenix.shop, we want to know about it.
1. Reporting a Vulnerability
If you have identified a potential security issue, please report it to us immediately at:
Email: contact@kitgardenix.shop
Subject line: "Security Issue Report"
Please include as much detail as possible in your report, including:
- A clear description of the vulnerability
- Steps to reproduce the issue
- Any relevant screenshots, URLs, or code snippets
- The potential impact of the vulnerability, if known
2. Our Commitment
Upon receiving your report, we will:
- Acknowledge receipt of your report within a reasonable timeframe
- Investigate the issue promptly
- Keep you informed of our progress where appropriate
- Take corrective action as needed to resolve confirmed vulnerabilities
3. Responsible Disclosure
We ask that you:
- Give us reasonable time to investigate and address the issue before disclosing it publicly
- Avoid accessing, modifying, or deleting data that does not belong to you
- Do not perform any testing that could degrade the performance of our Site or disrupt service to other customers
- Do not use social engineering, phishing, or physical attacks against our staff, customers, or infrastructure
4. Scope
This policy applies to the www.kitgardenix.shop website. Please note that our Site is built on the Shopify platform. If you discover a vulnerability related to the underlying Shopify platform itself (rather than our store's specific configuration or content), please report it directly to Shopify via their security disclosure programme.
5. Out of Scope
The following are generally considered out of scope for reporting:
- Vulnerabilities requiring physical access to a user's device
- Social engineering attacks
- Denial-of-service (DoS) attacks
- Issues related to third-party applications or services not directly controlled by us
6. No Bug Bounty Program
At this time, we do not offer a paid bug bounty program. However, we sincerely appreciate the efforts of security researchers who report issues responsibly, and we will acknowledge your contribution where appropriate.
7. Contact Us
To report a security issue or for any related questions, please contact us:
- Email: contact@kitgardenix.shop
- Phone: +44 20 7946 0958
- Business Hours: Mon–Fri 9:00 AM – 10:00 PM, Sat 9:00 AM – 6:00 PM
- Address: WESTGATE CHAMBERS, 8A ELM PARK ROAD, PINNER, MIDDLESEX, UNITED KINGDOM, HA5 3LA