Privacy policy

This Privacy Policy describes how our trading as KitGardenix, collects, uses, and discloses your personal information when you visit or make a purchase from www.kitgardenix.shop.

1. Who We Are

LOUISE'S KITCHEN GARDEN LIMITED
Company Number: 16456469
WESTGATE CHAMBERS, 8A ELM PARK ROAD, PINNER, MIDDLESEX, UNITED KINGDOM, HA5 3LA
Email: contact@kitgardenix.shop
Phone: +44 20 7946 0958

We are the "data controller" of your personal information under UK data protection law.

2. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device ("Device Information").

We also collect the following when you make a purchase or attempt to make a purchase:

  • Name, billing address, shipping address
  • Email address, phone number
  • Payment information (processed securely by our payment providers — see Section 5)
  • Order history and purchase details

We refer to this information as "Order Information."

3. How We Use Your Personal Information

We use the Order Information and Device Information to:

  • Fulfil orders (process payments, arrange shipping, provide invoices and order confirmations)
  • Communicate with you regarding your order or customer service enquiries
  • Screen orders for potential risk or fraud
  • Improve and optimise our Site (e.g. by analysing browsing and purchasing behaviour)
  • Send you marketing communications, where you have opted in to receive them

4. Cookies

We use cookies and similar tracking technologies to operate and improve our Site. For full details on the cookies we use and how to manage your preferences, please see our Cookie Policy.

5. Sharing Your Personal Information

We share your Personal Information with third parties to help us use it as described above. For example:

  • Shopify — our e-commerce platform, which powers our online store. You can read more about how Shopify uses your personal information at Shopify's Privacy Policy.
  • Payment processors (e.g. Shopify Payments, PayPal) — to securely process your payment
  • Shipping carriers — to deliver your order
  • Analytics providers (e.g. Google Analytics) — to help us understand how customers use our Site

We do not sell your personal information to third parties.

6. Legal Basis for Processing (UK GDPR)

We process your personal data on the following legal bases:

  • Performance of a contract — to fulfil and manage your orders
  • Legitimate interests — to improve our Site and prevent fraud
  • Consent — for marketing communications, which you may withdraw at any time
  • Legal obligation — to comply with tax, accounting, and other regulatory requirements

7. Data Retention

We retain your Order Information for our records unless and until you ask us to delete this information, or as required to comply with legal, tax, or accounting obligations.

8. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate personal data
  • Request deletion of your personal data
  • Object to or restrict certain processing
  • Request data portability
  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at contact@kitgardenix.shop. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

10. International Transfers

Your information may be processed and stored by service providers (such as Shopify) in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection law.

11. Children's Privacy

Our Site is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. We will post the updated version on this page with a revised "Last updated" date.

13. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

  • Email: contact@kitgardenix.shop
  • Phone: +44 20 7946 0958
  • Business Hours: Mon–Fri 9:00 AM – 10:00 PM, Sat 9:00 AM – 6:00 PM
  • Address: WESTGATE CHAMBERS, 8A ELM PARK ROAD, PINNER, MIDDLESEX, UNITED KINGDOM, HA5 3LA