Orders & Shipping
Where do you ship to?
We currently ship to destinations within the United Kingdom.
How long does shipping take?
Orders are handled within 1–3 business days, followed by delivery in 4–5 business days. In total, you can expect your order within approximately 5–8 business days.
How much does shipping cost?
Shipping costs are calculated at checkout based on your order and delivery address, and will be clearly shown before you complete your purchase.
Can I track my order?
Yes. Once your order ships, you'll receive a confirmation email with tracking information where available.
What if my address was entered incorrectly?
Please contact us as soon as possible at contact@kitgardenix.shop — we'll do our best to update it before your order is dispatched.
Returns, Refunds & Cancellations
What is your return policy?
You have 30 days from delivery to return an item, provided it's unused and in its original packaging. See our full Return & Refund Policy for details.
How long do refunds take?
Once your return is received and approved, refunds are processed within 7 days to your original payment method.
Can I cancel my order?
Yes, if your order hasn't shipped yet. Contact us immediately at contact@kitgardenix.shop. If it has already shipped, you can return it once received. See our Cancellation Policy for full details.
How do I start a return?
Email us at contact@kitgardenix.shop with your order number and reason for return. We'll guide you through the next steps.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, JCB, PayPal, Apple Pay, and Google Pay.
What currency are prices shown in?
All prices are listed in British Pounds (GBP £).
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways. We do not store your full card details on our servers.
Products & Warranty
Are your products genuine and new?
Yes — all products sold on KitGardenix are 100% genuine and brand new.
Do your products come with a warranty?
Yes. All products include our own 30-day warranty from the date of delivery, in addition to any applicable manufacturer's warranty.
What if my item arrives damaged or faulty?
Contact us within 30 days of delivery at contact@kitgardenix.shop with photos of the issue. We'll arrange a repair, replacement, or refund at no extra cost.
Do I need to assemble my product myself?
Some products, like garden sheds or lawn mowers, may require assembly. Instructions and hardware are included where applicable. See our Assembly & Installation Policy for more details. We do not currently offer in-home assembly or installation services.
Account & Website
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders and check out faster in the future.
Is my personal information safe?
Yes. We take data protection seriously and process your information in accordance with UK GDPR. See our Privacy Policy for full details.
Still Have Questions?
If you couldn't find the answer you're looking for, our team is happy to help:
- Email: contact@kitgardenix.shop
- Phone: +44 20 7946 0958
- Business Hours: Mon–Fri 9:00 AM – 10:00 PM, Sat 9:00 AM – 6:00 PM