Shipping policy
1. Processing Time
Once your order is placed, please allow 1–3 business days for handling. This is the time we need to prepare your item(s) for shipment, including quality checks and packaging. Orders are not processed or shipped on weekends or public holidays.
You will receive a confirmation email once your order has shipped.
2. Delivery Time
Once your order has shipped, delivery typically takes 4–5 business days.
3. Overall Estimated Delivery
Combining handling and delivery time, you can expect to receive your order within approximately 5–8 business days from the date your order is placed.
Please note that these are estimates and not guarantees. Delivery times may vary due to factors outside our control, such as courier delays, weather conditions, or high order volumes during peak periods.
4. Shipping Destinations
We currently ship to destinations within the United Kingdom. If your delivery address falls outside our supported shipping destinations, you will not be able to complete checkout for that address.
We may expand our shipping destinations in the future — please check back or contact us at contact@kitgardenix.shop if you have a specific destination request.
5. Shipping Costs
Shipping costs are calculated at checkout based on your order and delivery address. Any applicable shipping fees will be clearly displayed before you complete your purchase.
6. Large or Bulky Items
Some of our products, such as garden sheds, lawn mowers, and larger kitchen appliances, may require additional handling or delivery time due to their size and weight. Where this applies, estimated delivery times may be extended, and this will be communicated at checkout or via email.
7. Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information (where available), so you can follow your delivery's progress.
8. Missing or Delayed Orders
If your order has not arrived within the estimated delivery window, please contact us at contact@kitgardenix.shop with your order number, and we will investigate on your behalf.
9. Damaged Shipments
If your order arrives damaged, please contact us within 30 days of delivery at contact@kitgardenix.shop with photos of the damaged item and packaging. We will arrange a replacement, repair, or refund in accordance with our Return & Refund Policy.
10. Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us as soon as possible at contact@kitgardenix.shop and we will do our best to update it before dispatch.
11. Contact Us
If you have any questions about our Shipping Policy, please contact us:
- Email: contact@kitgardenix.shop
- Phone: +44 20 7946 0958
- Business Hours: Mon–Fri 9:00 AM – 10:00 PM, Sat 9:00 AM – 6:00 PM
- Address: WESTGATE CHAMBERS, 8A ELM PARK ROAD, PINNER, MIDDLESEX, UNITED KINGDOM, HA5 3LA