At KitGardenix, we stand behind the quality of the products we sell. This Warranty & Replacement Policy outlines the coverage available to you.
1. Warranty Period
All products purchased from KitGardenix are covered by a warranty for 30 days from the date of delivery, in addition to any applicable manufacturer's warranty (see Section 3 below).
2. What's Covered
During the 30-day warranty period, we will repair, replace, or refund your item (at our discretion) if it:
- Arrives damaged or defective
- Develops a fault under normal use, not caused by misuse, accident, or unauthorised repair
- Is missing parts required for proper function
3. Manufacturer Warranty
Many of our products are also covered by the manufacturer's own warranty, which may extend beyond our 30-day period. Manufacturer warranty terms vary by brand and product — please refer to the documentation included with your product, or contact us at contact@kitgardenix.shop for details specific to your item.
4. What's Not Covered
Our warranty does not cover:
- Damage caused by misuse, negligence, or accidents
- Normal wear and tear
- Damage resulting from unauthorised repairs or modifications
- Damage occurring during self-assembly or improper installation (see our Assembly & Installation Policy)
- Cosmetic damage that does not affect product function, if reported after 30 days
5. How to Make a Warranty Claim
To make a warranty claim, please contact us at contact@kitgardenix.shop with:
- Your order number
- A description of the fault or issue
- Photos or videos clearly showing the problem
We will review your claim and get back to you with the next steps, which may include a repair, replacement, or refund.
6. Replacement Process
Where a replacement is approved, we will arrange for a new item to be shipped to you. In cases where the faulty item needs to be returned first, we will provide instructions on how to do so at no cost to you.
7. Your Statutory Rights
This Warranty & Replacement Policy is in addition to, and does not affect, your statutory rights as a consumer under the Consumer Rights Act 2015, which provides additional protections beyond our own policy.
8. Contact Us
If you have any questions about warranty coverage or wish to make a claim, please contact us:
- Email: contact@kitgardenix.shop
- Phone: +44 20 7946 0958
- Business Hours: Mon–Fri 9:00 AM – 10:00 PM, Sat 9:00 AM – 6:00 PM
- Address: WESTGATE CHAMBERS, 8A ELM PARK ROAD, PINNER, MIDDLESEX, UNITED KINGDOM, HA5 3LA