Many of the products sold on KitGardenix — including garden sheds, lawn mowers, storage units, and certain kitchen appliances — may require assembly or installation before use. This policy outlines what you can expect.
1. Assembly Requirements
Some products are shipped partially or fully unassembled and will require assembly upon delivery. Where this applies, the product page will indicate whether assembly is required.
2. Assembly Instructions
All products requiring assembly are shipped with the manufacturer's instructions and any necessary hardware, unless otherwise stated. Please read all instructions carefully before beginning assembly.
3. Professional Installation
We do not provide in-home assembly or installation services. Customers are responsible for assembling and installing their own products, or arranging their own qualified tradesperson or installer where appropriate (for example, for electrical appliances requiring hard-wiring, such as certain built-in ovens, hobs, or dishwashers).
Some products, particularly built-in kitchen appliances, may require installation by a qualified electrician or plumber to comply with UK safety regulations and to maintain manufacturer warranty coverage. Please check your product's documentation for specific requirements.
4. Tools Required
Unless otherwise specified, tools required for assembly are not included with your order. Please check the product listing or included instructions for a list of tools needed before you begin.
5. Missing or Damaged Parts
If any parts are missing or damaged upon opening your product, please contact us within 30 days of delivery at contact@kitgardenix.shop with your order number and photos of the issue. We will work with you to arrange replacement parts wherever possible.
6. Assembly-Related Damage
Please note that damage occurring during self-assembly (e.g. due to incorrect assembly or use of excessive force) is not covered under our Return & Refund Policy or Warranty & Replacement Policy. We strongly recommend following manufacturer instructions closely and, where in doubt, seeking professional assistance.
7. Safety First
For products involving electrical connections, gas connections, or structural installation (such as garden sheds anchored to the ground), please ensure all applicable UK safety standards and building regulations are followed. When in doubt, consult a qualified professional.
8. Contact Us
If you have any questions about assembly or installation for a specific product, please contact us:
- Email: contact@kitgardenix.shop
- Phone: +44 20 7946 0958
- Business Hours: Mon–Fri 9:00 AM – 10:00 PM, Sat 9:00 AM – 6:00 PM
- Address: WESTGATE CHAMBERS, 8A ELM PARK ROAD, PINNER, MIDDLESEX, UNITED KINGDOM, HA5 3LA