These Billing Terms & Conditions explain how payments are processed when you make a purchase on KitGardenix (operated by LOUISE'S KITCHEN GARDEN LIMITED, Company Number: 16456469).
1. Currency
All prices displayed on our Site are listed in British Pounds (GBP £). All charges to your payment method will be processed in GBP.
2. Accepted Payment Methods
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- JCB
- PayPal
- Apple Pay
- Google Pay
3. Payment Authorisation
By providing your payment information, you confirm that you are authorised to use the payment method provided and authorise us (or our payment processor) to charge the full order amount, including applicable taxes and shipping fees, to that payment method.
4. When You Are Charged
Payment is taken in full at the time your order is placed, prior to dispatch. In some cases, your payment method may show a temporary authorisation hold before the final charge is confirmed.
5. Pricing Errors
While we make every effort to ensure pricing accuracy, errors may occasionally occur. If we discover a pricing error on an order you have placed, we will contact you before processing the order to confirm whether you wish to proceed at the correct price or cancel the order for a full refund.
6. Taxes
All prices displayed include applicable UK taxes (VAT) unless otherwise stated at checkout.
7. Payment Security
All payments are processed through secure, encrypted payment gateways provided by Shopify and its payment partners. We do not store your full payment card details on our servers.
8. Failed or Declined Payments
If your payment is declined or fails to process, your order will not be confirmed. Please check your payment details or contact your card issuer, or reach out to us at contact@kitgardenix.shop if the issue persists.
9. Refunds
Approved refunds will be issued to the original payment method used at checkout. Please refer to our Return & Refund Policy for full details on refund eligibility and processing times.
10. Billing Disputes
If you notice an unauthorised or incorrect charge, please contact us immediately at contact@kitgardenix.shop so we can investigate and resolve the matter promptly.
11. Contact Us
If you have any questions about billing or payments, please contact us:
- Email: contact@kitgardenix.shop
- Phone: +44 20 7946 0958
- Business Hours: Mon–Fri 9:00 AM – 10:00 PM, Sat 9:00 AM – 6:00 PM
- Address: WESTGATE CHAMBERS, 8A ELM PARK ROAD, PINNER, MIDDLESEX, UNITED KINGDOM, HA5 3LA